Shipping + Returns
Orders and shipping
All online orders ship same or next business day. If there is a any reason or error on our part your order will not ship immediately we'll notify you. Please report any damage incurred in transit, incorrect or missing items pertaining to your order to us within 8 business days of receipt.
Not all the items we carry are displayed. We carry a wide range of professional climbing and rescue equipment. Please contact us if you’re looking for an item that may not be listed on our website.
Monarch Rope currently does not take international online orders. Feel free to send RFQ's to [email protected]
Monarch Rope Return Policy
We are willing to accept returns on unopened unused equipment or an exchange for any faulty equipment within 30 days of delivery.
Instructions for Returning Gear
Request a return authorization (RA) from us by email or phone.
Please give us your order number, product you are returning, and reason for return. Request a replacement as appropriate.
Collect all original packaging and components and ship to Monarch Rope. Please write your RA# on the shipping label. If your return is due to our error or a quality defect, we will send you a prepaid shipping label and ship your replacement at no charge.
Return Shipping Address
10930 Tower Oaks BLVD
Houston TX 77070-6099
+1 (800) 459-1885